Returns + Exchanges

Return Policy

If you don't love your purchase, feel free to send it back within 30 days from receiving it for a full refund. Returns should be packaged the same way it was shipped to you. We are unable to provide a refund if the item has been altered or damaged during return shipment. Returned item(s) will be inspected for signs of wear or damage. If they don’t meet basic restocking standards, items will be shipped back with no refund, including shipping costs. Please include your order number and shoot us an email so that we can watch for your return.

You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return Address:


59 Road 6700

Fruitland, NM 87416

RUS Turquoise is not responsible for packages lost in the mail due to incorrect addresses provided by customers. 



As each piece is handmade, sometimes exchanges are not possible. If you would like to exchange an item or if you received an item that was damaged upon receipt, send us an email at